What are some of the best and worst moments of working with Betty?
One time we had a customer that needed a book, but was leaving the country in a few hours and could not wait for a 2 week delivery time. No problem, the book could be printed on Betty in ten minutes. The customer was gobsmacked, thrilled and made their plane with the freshly printed book in the bag.
The worst thing that could happen with Betty is to have a tight deadline and a demo on the same day then have her breakdown. This happened in early January. It ended up being a tricky electrical problem. It was hard to pinpoint because the upper part of the machine would go dead and then come to life again. Frustrating, but I found the culprit. I made the deadline and the demo went swimmingly. As strange as this may sound, when something goes wrong it becomes intriguing to me. I try to put aside the stress as much as I can and have fun.
What has also happened is that Betty does not really like it when I go on vacation. It’s almost comical. I’ll get a call from work, while on the beach in Calabria, Italy. I can get into Betty’s inner workings on my iphone. After a few magical taps I can fix the problem with my feet still in the sand. If the problem is mechanical, it waits until I get back.
A little birdie told me that Betty has had a make-over. Could you tell me about her new upgrade?
The new upgrade is our Canon imagePress C165. It prints 65 pages per minute and has great image quality. It is a laser printer where the ink is made up of toner and wax; making it a smoother image. It is a graphics printer so now we hope to entice our customers to print their comic books and manga. My name for the Canon is ‘the Beast’. So I hope that ‘Betty and the Beast’ will produce many great books together.